Terms & Conditions / Acceptable Use Policy
1. Your contract with us
These Terms and Conditions govern the sale and provision of the service and form the contract you are entering into between Analogue Dating and you. The price payable for the services is as set out on the website and is inclusive of any applicable VAT. We take payment prior to an interview and accept no liability if services are delayed where payment is not received by us. If we have not received any payment due, we may refuse to process your order and/or suspend services.
By your purchase from us you agree to be bound by these Terms and Conditions. You are entering into a contract based on these terms and conditions on the date we receive your first payment irrespective of whether you have advanced to the interview stage or beyond. The purchase and Intake Forms are personal to you, the purchaser, and may not be transferred by you to anyone else.
2. Membership
You are required not to be in a relationship whilst requesting the matchmaking service from us and to provide us with true and accurate information. You must tell us as soon as possible when any of the following applies:
you begin a new relationship
there is any change in your availability for introductions to others
there has been any significant change in your personal circumstances that may require updating your dating profile
Whilst all members are interviewed, and ID verified, we accept the particulars given to us in good faith and rely on members to keep us updated of any change.
We advise you to verify the particulars of others for yourself and draw to your attention that we cannot accept any liability for the validity of the information we provide. The care taken on our part in sourcing others to recommend to you, in no way absolves you of your personal responsibility for your own safety or security during meetings or relationships with those we introduce you to. Your safety is very important, we advise you to take sensible precautions when meeting dates and guard your personal information closely.
We reserve the right to decline any application and to reject an applicant at any time in the matchmaking process.
3. Matchmaking Service
Your matchmaking can commence after your interview, and after ID verification and references have been approved. ‘Recommendations’ will be sent to you via email. Recommendations are defined as short bio and photos of others we will put forward to you for your consideration. You understand and accept that those we recommend to you may not necessarily agree to proceeding, as you are under no obligation to proceed.
We make no guarantees on the number of Recommendations suggested to a client. Recommendations we will put forward will largely meet your own partner criteria as set out in your intake form answers and recorded at your joining interview. The number of Recommendations we will put forward depends upon your own characteristics and how narrow or broad your partner criteria are. Where we believe your noted partner preferences are unrealistically restrictive, we may review your noted partner preferences with you and suggest widening your partner preferences to support potentially facilitating more introductions for you.
No guarantee is given that any recommendation we put forward will satisfy all of your preferences in a partner. We reserve the right and absolute discretion to recommend others to you who we consider might be acceptable, notwithstanding that these persons may match fewer of your partner preferences as this approach may help you to reflect on your preferences.
Our matchmaking includes the sourcing of potential partners from beyond our current membership and we reserve the right to recommend to you, others who may have been retained through these means and who may not have paid a fee. However, all those we recommend to you from whatever source, will first have been ID verified and interviewed.
4. Events
We may arrange a Events for vetted members to attend. We cannot compel members to attend our events and we reserve the right to cancel any event if there is insufficient interest. If we consider it necessary to cancel an Event, we expressly exclude any liability for any direct or indirect losses or damages however arising as a result of such cancellation and will not, for example, be responsible for any travel or accommodation costs incurred. In the event of cancellation, we will use reasonable endeavours to alert those who have booked to attend the Event, and with the exception of exceptional circumstances, we will aim to give at least 48 hours of notice of any cancellations. Our Events generally take place discreetly in venues used by the general public over whom we have no control, and we cannot guarantee your privacy.
We make no representations or guarantees about: the proximity of Events to you; any Event having an even balance of genders; the occupations, ages or any other characteristics of attendees of our Events, or the number of Events run.
You understand that by booking to attend an Event, you agree to the terms and conditions attaching to the Events you book. The terms and conditions in place for any Events will be shown on the members website or supplied with your Event booking.
You will incur cancellation fees if you book an Event and subsequently cancel beforehand or fail to attend on the day. If you persistently cancel Events or fail to attend, we reserve the right to review your membership under our Termination of Membership clause below. If you wish to be insured for any Events that you attend, you must arrange your own insurance cover. You understand and accept that RSVP Events may be open to non-members. You undertake to keep in mind that non-members attending may not have been interviewed or identity-checked and adapt your behaviour accordingly.
5. Fees
An initial payment of £19 is required to access our Intake Form
A further payment of £390 will be required prior to scheduling an interview
This payment extends our services to you for a period of 12 months.
If after that time, you are welcome to sign up again, completing the Intake Form again only if your circumstances have changed drastically.
We reserve the right to charge you additional administration fees for any of the following: reactivation of service after an extended period on hold; Event booking fees; cancelling Event bookings or failing to show at an Event you have booked to attend; change of partner criteria; change of profile.
The Reactivation Fee required to resume services after a break may be higher than when you initially joined. At our sole discretion, we may charge you £50 for profile revision if you request this or where we believe this is appropriate within the period of your membership. At the time of renewal, changes may be made at no additional charge by submitting your desired changes to salutations@analoguedating.co.uk
7. Conduct requirements
We will treat you and all clients with courtesy and respect and expect and require the same from all clients. You agree not to: harass, cause a nuisance, inconvenience, distress, cause anxiety, or violate the privacy of: anyone we introduce to you; or anyone you meet at our Events; or any employee or agent of this Company. Nor will you do anything which restricts or inhibits anyone else’s use and enjoyment of the services; or do anything that deliberately or recklessly prejudices or damages the reputation of this company or associated companies.
To do so will result in immediate expulsion and permanent ban with no warning required.
8. If there is a problem with the services
If you have any questions or complaints about our services, please contact us. You can do so by emailing salutations@analoguedating.co.uk
We are under a legal duty to supply services that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).
9. Confidentiality
You must not discuss or show any details of other members that we have supplied to you, to any other members or non-members at any time during or after your membership as this would be a violation of privacy. We will hold your details in the strictest confidence and abide by The Data Protection Act and GDPR.
You agree not to disclose any of your membership experience or the identity or personal information of any others we introduce you to, to anyone including any media outlets or share such information anywhere online or any website without the explicit permission of both us and of the other party(s) concerned.
You agree that we can share your data with 3rd parties for validation purposes and that we may share your data for the purposes of matchmaking, with other matchmaking agencies we liaise with who also ID verify and interview members. You agree we can share agreed information about you for the purposes of finding prospective partners for you. We advise you to refer to our Privacy Policy displayed on our website for further information on how we protect and process your data:
10. Suspending Services
If you have not responded to our communications and we have not received an Out Of Office/Away response from you within 5 working days, your service will be suspended. Pending a satisfactory response within an additional 5 working days (10 working days from initial attempted contact), service will be reinstated. We reserve the right to adjudicate what determines a satisfactory response. Suspension of services does not push back a renewal date.
11. Termination of Services
We have the right to terminate your services and to cease providing any service in the following circumstances:
You have breached these terms and conditions
You have provided us with false information
We have received either a serious complaint or persistent complaints about you which in the sole opinion of our Founder, justifies termination of membership
Your personal details or partner criteria have significantly changed. This would include but is not limited to, a change in your sexual orientation or gender without notice; the acquisition of a criminal record, or a relocation which significantly adversely impacts on our ability to deliver the service.
You can terminate your membership with us at any time by email. However, for the avoidance of any doubt, in the event of a Termination of Service, either by us or you, no refund will be applicable unless we have breached these Terms and Conditions or breached your Consumer Rights and any Registration fee paid will be not refundable, in part or whole once your onboarding process has been completed.
This contract is for a period of 12 months, with no refund being applicable for early termination. The service and the fees paid are not divisible pro rata, so if you change your mind or no longer require the service before the end of your contract term, no part of the fee shall be refundable. You will not be entitled to any refund for any other reason(s) other than your legal right to cancel within 14 days of when this contract commences.
12. Right to Cancel
Your contract with us commences on the date we receive your first payment. The Consumer Contracts Regulations (Information, Cancellation and Additional Charges) 2013 apply and you have the legal right to cancel this contract for any reason within 14 days of the date that your contract commences, (the Cancellation Period). You have the right to cancel this contract within 14 days without giving any reason. The Cancellation Period will expire after 14 days from the date your contract commenced. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear written statement, via email to ******
To meet the cancellation deadline, it is sufficient for you to have sent your written communication concerning your exercise of the right to cancel before the cancellation period has expired.
13. Effects of Cancellation
If you cancel this contract within the Cancellation Period, we will reimburse all payment(s) received from you. We will make the reimbursement without undue delay, and not later than 14 days after the day on which we were informed of your decision to cancel this contract.
If your Registration has already been completed when you request to cancel, there will be no refund of any of the Registration Fee paid to receive your Intake Form.
If your Registration has not been completed at the time you request to cancel, then the Registration Fee will be refunded.
14. General
We may assign this contract for operational reasons or in connection with a business transfer or reorganisation. Otherwise, this contract is non-transferable. This contract is subject to English law and the English courts will have jurisdiction in respect of any dispute arising from this contract. If any provision shall be found by an English court to be unenforceable or invalid this shall not affect other provisions within this contract and all other provisions not affected will remain in full force and effect. Nothing in this agreement is intended to, nor shall it confer rights on any third party. Severability: if any provision in these terms and conditions is deemed to be illegal, unenforceable, or invalid for any reason, it shall be deemed to have been struck out and the remaining provisions shall survive and continue to be binding and enforceable. Your use of our services is solely at your own risk, and we do not accept any liability for any harm, loss, damage, claim or expense, whether direct or indirect and howsoever caused, arising out of your use of our services or reliance upon advice or information provided by us.
All warranties in respect of the service and /or such information, whether express or implied, are excluded. We may revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology or payment methods, changes in relevant laws and regulatory requirements.
By using or continuing to use the Service, you will be subject to the terms and conditions in force at the time. We will provide up-to-date terms and conditions whenever you reactivate, or you can access them at any time on our website.
15. Reporting Illegal Behaviour
Should you experience a match commit a crime or engage in illegal behaviour, report it to police immediately by calling 999 in an emergency or 101 for a non-emergency situation.
Email an account of the incident to rachael@analoguedating.co.uk REGARDLESS OF POLICE INVOLVEMENT. If you have filed a report with police, include a relevant reference number.
16. Protocols for Law Enforcement
We disclose data in accordance with applicable UK laws and in response to specific legal requests such as s 67 Notices under the Investigatory Powers Act 2016 (IPA) and Production Orders issued pursuant to section 345 of the Proceeds of Crime Act 2002 (POCA). IPA submissions must be submitted to Us via the Communication Data Investigation Single Point of Contact (SPoC) process. Each law enforcement agency within the UK has its own SPoC unit which can be found on the National Communications Data Services tool. Production Orders and Preservation Requests may be submitted via individual officers as long as the correct legal process has been undertaken.
All requests from UK police forces are to follow the Home Office guidance of utilising the SPoC process for IPA submissions. The Home Office Knowledge Engagement Team recommends that the preferred method of submitting court authorised production orders/preservation requests is via the SPoC process, but if necessary they can be submitted directly by an officer via Kodex.